New Customer Case Study: Public Service Alliance of Canada Strengthens Its Member Experience, Reduces Errors and Decreases Claims Processing Times by Half with CRGroup’s API and Finance Administration Portal Solution.
Find out how PSAC transformed their paper-based, labor intensive loss of salary and expense claims processing system into an automated and intuitive process.
PSAC represents more than 170,000 members globally under unions varying in member size with over 300 collective agreements. On behalf of their members, PSAC processes approximately 7,500 claims annually for more than 1,900 events.
In 2014, PSAC was using Dynamics GP as their ERP and an independent legacy Windows to Payroll (WTP) system along with a manual paper-based system to process loss of salary and expense claims for their members. The outdated WTP system was maintained by a sole-developer not readily available for support when needed, which created a significant business risk for the organization.
The manual process for claiming all loss of salary and expenses required members to submit carbon copy forms with original receipts by mail to the Finance Department in Ottawa. Upon arrival, the Financial Accounting staff had to verify each claim for accuracy to ensure members were receiving the correct payment based on their collective agreement and receipts. “We would ask our members to fill out a carbon copy form that would be illegible at times,” said Vicky Daguerre, Supervisor, Financial Accounting, PSAC. “Once the form was submitted, it could take between 15-20 business days to process after the information and calculations were manually reviewed and vetted.” After the verification process was complete, the cheques were mailed to the members, bringing the time consuming and labor intensive process to an end.
PSAC transformed their paper-based, labor intensive loss of salary and expense claims processing system into an automated and intuitive process. Corporate Renaissance Group (CRGroup) was the lead consultant on this business-critical project. CRGroup developed the Finance Administration Portal….continue reading “CRGroup has done a tremendous job of developing a platform that integrates all of our business systems, allowing us to efficiently process claims and serve our members faster than before .” Vicky Daguerre, Supervisor, Financial Accounting, PSAC.
To learn more about Corporate Renaissance Group, visit www.crgroup.com/ or contact us at 1.800.576.6215